Breakdown Controller (Days)


Fantastic opportunity for dedicated and ambitious individuals

Breakdown Controller (Days)

Fantastic opportunity for dedicated and ambitious individuals

Our client is looking for a strong administrator to join their service department. The ideal candidate will have a similar background, be used to demanding roles within office environments, have an excellent telephone manner with very efficient organisational and planning skills.

Duties

  • Deal with day to day queries from both internal and external customers.
  • Ensure all jobs are entered onto the appropriate in-house computer system.
  • Maximumise utilisation of Field Service Engineering resource according to capacity and location.
  • To reschedule jobs and resources according to emerging customer needs and resource availability.
  • Ensure all service records are received from the appropriate Field Service Engineer and are accurate.
  • To ensure that all field service vehicle parts sales are recorded accurately and promptly. 
  • To invoice internal and external customers in a timely and accurate manner.
  • Provide data and supporting evidence to internal and external customers regarding service work.
  • To action customer repair, maintenance and breakdown requests.
  • To prioritise work effectively ensuring all documentation is accurate.
  • To ensure all information is correctly entered into in-house software systems accurately.
  • To take customer calls and log repair notifications.
  • To allocate appropriate Field Service Engineer response to meet customer requirements.
  • Keep customers updated on the reported job progress.

Essentials

  • Effective time management.
  • Effective allocation of resources.
  • Effective and efficient planning of Field Service staff (including 3rd party staff) working hours.
  • Effectively manage customer inquiries.
  • Monitoring engineers documentation.

Next Steps

Please phone and email a CV.

Sector: Commercial
Location: Elland
Pay:£23k Annual
Type: Permanent


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