Regional Service Supervisor (Nights)

Regional Service Supervisor (Nights)

Regional Service Supervisor, Halifax

Our client is a market leader in their field, they have over 2000 vehicles on hire. Currently they are looking for a Regional Service Supervisor to work within their breakdown team - This is a key part of the organisation, providing excellent customer service to their wide range of clients.
 
The ideal candidate must be a team player, be flexible and adapt to ever changing circumstances. You must have previous experience within a similar role with excellent customer service and communication skills.

Duties

• Be responsible for the efficient and effective deployment of Field Service Engineers.
• Ensure the delivery of the best practicable customer service relating to field service activities.
• Taking calls from internal and external customers.
• Keeping the customer informed at all times of job progress.
• Report any problems that could escalate.
• Log all call details and note response times for in house Engineers and service providers.
• Communicate with engineers/sub contractors on job requirements and follow the job.
• Ensuring parts are supplied in advance and work has been completed on time and within budget.
• Reporting any deviation to the supervisor as appropriate.
• Identify urgent/non urgent repairs to allow full utilisation of engineer's time.
• Respond to engineers requirements in an efficient and professional manner.
• Utilise engineers in a cost effective way, communicating with other controllers as and when required.
• Confirm job completion and process ready for invoicing/closing ensuring all details of the job are enclosed
• Order and ensure efficient delivery of parts to engineers either on site or to home address as required.
• Maintain a daily diary of outstanding jobs to ensure job/customer follow up takes place.

Next Steps

Please phone and email a CV.