Regional Service Supervisor (Nights)


Regional Service Supervisor, Halifax

Regional Service Supervisor (Nights)

Regional Service Supervisor, Halifax

Our client is a market leader in their field, they have over 2000 vehicles on hire. Currently they are looking for a Regional Service Supervisor to work within their breakdown team - This is a key part of the organisation, providing excellent customer service to their wide range of clients.
 
The ideal candidate must be a team player, be flexible and adapt to ever changing circumstances. You must have previous experience within a similar role with excellent customer service and communication skills.

Duties

  • Be responsible for the efficient and effective deployment of Field Service Engineers.
  • Ensure the delivery of the best practicable customer service relating to field service activities.
  • Taking calls from internal and external customers.
  • Keeping the customer informed at all times of job progress.
  • Report any problems that could escalate.
  • Log all call details and note response times for in house Engineers and service providers.
  • Communicate with engineers/sub contractors on job requirements and follow the job.
  • Ensuring parts are supplied in advance and work has been completed on time and within budget.
  • Reporting any deviation to the supervisor as appropriate.
  • Identify urgent/non urgent repairs to allow full utilisation of engineer's time.
  • Respond to engineers requirements in an efficient and professional manner.
  • Utilise engineers in a cost effective way, communicating with other controllers as and when required.
  • Confirm job completion and process ready for invoicing/closing ensuring all details of the job are enclosed
  • Order and ensure efficient delivery of parts to engineers either on site or to home address as required.
  • Maintain a daily diary of outstanding jobs to ensure job/customer follow up takes place.

Next Steps

Please phone and email a CV.

Sector: Commercial
Location: Halifax
Pay:£23k Annual
Type: Permanent

Work Hours

Nights: 7pm - 7am


Apply for this role

Please phone us or email your CV

Apply For This Role

Please phone us or email your CV.