Sales Order Processor - Customer Service


Sales Processor - Customer Service, Dewsbury

Sales Order Processor - Customer Service

Sales Processor - Customer Service, Dewsbury

We have a fantastic opportunity, for a Sales Order Processor to join a fantastic company in Dewsbury.

Role Details

  • Friendly, modern working environment
  • Part of an established, market-leading company designing and manufacturing top quality furniture.
  • Working week 37.5 hours Monday - Friday
  • 1 hour lunch break
  • Early finish on a Friday
  • Pension scheme
  • 22 days holiday + bank holidays
  • Opportunities for training and development

Duties

  • Process all customer orders and quotes received using an internal sales order processing system using the defined company procedures and timelines given.
  • Send out customer order and quote confirmations:-respond to all queries within 1 hour, process quotations within 24 hours, process orders within 24 hours, and provide confirmation within 48 hours, resolve all product and repair issues within 14 days.
  • Advise customers on stock, pricing, availability as required.
  • Monitor the orders on the system to keep back orders to a minimum thus avoiding any extra cost to the company.
  • Place orders for any additional stock for any customer orders, which are not fulfilled by the stock ordering that is undertaken by the Warehouse Manager.
  • Liaise with the Transport Department on any delivery issues, stock, as and when required.
  • Assist the Regional Sales Managers with sample requests to ensure that stock is available to them.
  • Coordinate any claims received using defined procedures to ensure the claims are dealt with within 5 working days and follow up any outstanding claims where a longer processing period is required. Advise customers of the status of their claims at all times.
  • Effectively answer incoming telephone calls and distribute or assist as necessary.
  • General office duties including filing, franking machine, post and ad-hoc tasks given by the Internal Customer Service Manager.
  • On the job training will be provided to the correct candidate.
  • Experience of working in a similar role would be advantageous.

Essentials

  • Previous experience is essential in a Sales environment and the ability to provide excellent Customer Service.
  • To be able to work as part of a team and using own initiative.
  • To be positive and have a can-do attitude.

Next Steps

Please phone and email a CV. Details on the right of screen.


GENERAL DATA PROTECTION REGULATIONS

The Clever Fish Recruitment Ltd is compliant with the GDPR. By applying for this role, you are have read our privacy policy and are happy to proceed.

Please go to our website, go to resources and click Data Protection Policy. Or phone us directly for further details.

Sector: Commercial
Location: Dewsbury, Kirklees
Pay:£17,500 Annual
Type: Permanent

Work Hours

Working 37.5 hours per week from 9.00am until 5pm Mondays to Thursdays, and 9.00am until 4.30pm on Fridays.


Apply for this role

Please phone us on 01484 513333 or email your CV

Apply For This Role

Please phone 01484 513333 or email your CV.

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