Service Controller

Field Service Engineer opportunity, Bradford

Service Controller

Field Service Engineer opportunity, Bradford

The position requires a dynamic individual with the ability to prioritise work, communicate with field based engineers and work quickly and accurately. The primary objective of the Service Controller is to allocate calls and resources to ensure that all planned maintenance and reactive calls are attended by an appropriate Engineer within targeted timescales to ensure their customers receive outstanding service.


  • Using the software to raise and close calls as well as determine where the Engineers are at different times to react to critical reactive jobs as they are logged.
  • Maintain clear communication with Customers, Engineers and Operational Managers keeping all parties informed through to a satisfactory resolution within agreed service level agreements.
  • Lead the way in ensuring that the necessary procedures, processes and work instructions are understood and are followed thereby providing a consistent and professional service to the client.
  • Maximise engineer’s productivity through diligent matching of their availability and skill set against existing workloads.
  • Good IT skills with the ability to learn work planning & allocation software quickly.
  • Strong interpersonal skills capable of communicating with a variety of audiences and building / maintaining relationships.
  • Customer focused with a first class telephone manner.


  • Knowledge or experience of working with Scheduling or Planning systems or previous Facilities Management (FM) experience.
  • Experience of working with an Engineering workforce.
  • Ability to prioritise jobs effectively and work under pressure and on own initiative.
  • Influencing skills and the ability and confidence to deal with conflicting demands.
  • Good analytical and problem solving skills.
  • Remains calm under pressure.

Next Steps

Please phone and email a CV. Details on the right of screen.

Sector: Engineering & Technical
Location: Low Moor, Bradford
Pay:£15,000 - £20,000 Annual
Type: Permanent

Work Hours

Hours: 40
Holiday: 22 days + stats

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