Warranty Administrator


Warranty Administrator Opportunity, Elland

Warranty Administrator

Warranty Administrator Opportunity, Elland

Duties will include identification of issues, liaison and interaction with internal personnel (Controllers, Engineers etc…) and the external factory, analysis of issues, full processing and management of the internal and intercompany warranty processes.

Duties

  • To understand and proactively highlight and control warranty and re charge processes appropriately through processing of claims and identification of problem areas or parts.
  • To prioritise work effectively ensuring all documentation and information is accurate to ensure minimal claim time and maximum claim submission.
  • To ensure all information is correctly entered into the internal software systems accurately and speedily for effective processing of claims
  • To ensure all claims are managed and processed with an absolute 60 day maximum timeframe.
  • Full understanding ,management, control and reporting of Company Warranty processes and procedures.
  • Manage and interact with external businesses, customers and suppliers as necessary.
  • Establish and maintain a high level of customer satisfaction
  • Support the Service, Contract and Rental teams as necessary for any Warranty functionality
  • "Cradle to Grave" management of the Rental and Contract assets, with particular emphasis on the recharge of warranty costs and highlighting of problem parts or areas during the whole of the vehicle operational life cycle.
  • Provide consistent and effective weekly feedback to the Head of Rental and Service Supervisor with regard to warranty claims, identification of, number outstanding, their status and age.

Experience

  • Ability to understand, analyse and put forward new ideas to improve processes within the department on a self-driven proactive basis.
  • Strong Technical, Analytical, interpersonal and IT (Excel) spreadsheet skills
  • Ability to prioritise own work and work within the department to assist others.
  • Confidence to put forward views and contribute to the development of the department and its processes.
  • Excellent communication skills.
  • Excellent planning skills.
  • Able to work under pressure.

Next Steps

Please phone and email a CV. Details on the right of screen.


GENERAL DATA PROTECTION REGULATIONS

The Clever Fish Recruitment Ltd is compliant with the GDPR. By applying for this role, you are have read our privacy policy and are happy to proceed.

Please go to our website, go to resources and click Data Protection Policy. Or phone us directly for further details.

Sector: Commercial
Location: Elland, Calderdale
Pay:£ - TBC Annual
Type: Permanent


Apply for this role

Please phone us on 01484 513333 or email your CV

Apply For This Role

Please phone 01484 513333 or email your CV.

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