Breakdown Controller (Days)


Fantastic opportunity for dedicated and ambitious individuals

Breakdown Controller (Days)

Fantastic opportunity for dedicated and ambitious individuals

Our client is looking for a strong administrator to join their service department. The ideal candidate will have a similar background, be used to demanding roles within office environments, have an excellent telephone manner with very efficient organisational and planning skills.

Duties

  • Deal with day to day queries from both internal and external customers.
  • Ensure all jobs are entered onto the appropriate in-house computer system.
  • Maximumise utilisation of Field Service Engineering resource according to capacity and location.
  • To reschedule jobs and resources according to emerging customer needs and resource availability.
  • Ensure all service records are received from the appropriate Field Service Engineer and are accurate.
  • To ensure that all field service vehicle parts sales are recorded accurately and promptly. 
  • To invoice internal and external customers in a timely and accurate manner.
  • Provide data and supporting evidence to internal and external customers regarding service work.
  • To action customer repair, maintenance and breakdown requests.
  • To prioritise work effectively ensuring all documentation is accurate.
  • To ensure all information is correctly entered into in-house software systems accurately.
  • To take customer calls and log repair notifications.
  • To allocate appropriate Field Service Engineer response to meet customer requirements.
  • Keep customers updated on the reported job progress.

Essentials

  • Effective time management.
  • Effective allocation of resources.
  • Effective and efficient planning of Field Service staff (including 3rd party staff) working hours.
  • Effectively manage customer inquiries.
  • Monitoring engineers documentation.

Next Steps

Please email an up to date CV and contact Adam anytime on 07875 559693.


GENERAL DATA PROTECTION REGULATIONS

The Clever Fish Recruitment Ltd is compliant with the GDPR. By applying for this role, you are have read our privacy policy and are happy to proceed.

Please go to our website, go to resources and click Data Protection Policy. Or phone us directly for further details.

Sector: Commercial
Location: Elland
Pay:£23k Annual
Type: Permanent


Apply for this role

Please phone us on 01484 513333 or email your CV

Apply For This Role

Please phone 01484 513333 or email your CV.

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