Head of Technical IT Services

Head of Technical IT Services

Head of Technical IT Services, Kingston upon Hull

A growing IT Consultancy are now keen to appoint a motivated and ambitious Head of Technical IT Services with experience from the Managed Services Sector.

The company prides itself on providing Pro Active IT support and consultancy. Their target market are clients that know the importance of IT systems and as a result are prepared to pay for better service. Their aim is to be known as the best IT provider in the area and to be considered the best in their field and to have an outstanding reputation their team are proud to be a part of it.

Duties

• Implementation and management of new project deployments inc. Windows and Azure Servers, SharePoint Migrations and networking devices inc. firewalls and multi layered managed switches.
• Explore new technologies that would benefit our clients, enhance their business and\or make them more secure.
• In depth server and network fault finding (both physical and virtual).
• Provide Level 2 problem escalation, support and troubleshooting within company SLAs
• Backfill to Level 1 support when needed
• Create and maintain technical documentation “operational runbook”, standards, and supporting documentation
• Ensure compliance of all solutions to established security guidelines, approved standards, and approved company policies
• Logging of technical issues to our IT Helpdesk
• Responsibility for clients RPO and RTO strategies for correct business continuity plans.
• Support and maintain MS Server/Desktops and Office 365 Systems.
• Installation, configuration and support of an array of Firewall devices
• Install authorised software to laptops and desktops
• Management of Active Directory
• Patching of client networks
• Ensuring all client’s technical information is documented and kept up to date
• Ensuring all software purchased licensing is recorded and maintained
• Outstanding communication with your team and our clients

Experience

• Supporting Office365, OneDrive, SharePoint
• Microsoft SharePoint and Teams migrations
• Manage a project to completion and on time.
• Server migrations and installations - Physical/Virtual and Azure hosted servers.
• In-depth fault-finding knowledge of Servers, Azure, Cloud migrations, Networks
• Firewall/Network installations and fault finding (Sophos, Cisco)
• Supplying hardware and software specification
• Providing support to service desk
• Active directory
• Fault tolerant networks
• Windows Desktop operating systems
• Cloud Services - Microsoft 365, Backup solutions, Disaster recovery.
• MS Exchange
• MS SQL Server
• Terminal Server

Essentials

• MSP background.
• Network experience.
• Minimum of 5 years IT experience.
• Project management skills.
• Excellent fault-finding skills on complex systems.
• Excellent understanding of Group Policy, DNS and DCHP fault finding
• Dealing with WAN, remote connectivity, VIOP systems, VPNs and network security
• Knowledge of Cyber Security best practices
• Dealing with customers – customer service skills
• Hardware build and Installation
• Experience in providing IT support services to a broad customer base.

Next Steps

Please apply online.

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