Senior IT Engineer - MSP


Senior IT Engineer - MSP

Senior IT Engineer - MSP, Kingston upon Hull

A growing IT Consultancy are now keen to appoint a motivated and ambitious Senior IT Engineer with experience from the Managed Services Sector.

The company prides itself on providing Pro Active IT support and consultancy. Their target market are clients that know the importance of IT systems and as a result are prepared to pay for better service. Their aim is to be known as the best IT provider in the area and to be considered the best in their field and to have an outstanding reputation their team are proud to be a part of it.

Duties

  • Implementation of new projects including Servers, Networking devices and Firewalls.
  • Provide Level 2 problem escalation, support and troubleshooting within company SLAs.
  • Backfill to Level 1 support when needed.
  • Create and maintain technical documentation operational runbook, standards, and supporting documentation.
  • Ensure compliance of all solutions to established security guidelines, approved standards, and approved company policies.
  • The go-to person for other engineers to go to.
  • Management of Active Directory.
  • Patching of client networks.
  • Ensuring all client’s technical information is documented and kept up to date.
  • Highlighting of any areas where replacement equipment is needed.
  • Ensuring all software purchased licensing is recorded and maintained.
  • Outstanding communication with your team and our clients.
  • Keep abreast of current technologies and suggest where our clients could benefit from these technologies.
  • Perform miscellaneous job-related duties as assigned by a partner.
  • Work extra hours to meet deadlines, as required and where reasonable.
  • Ensure that a high level of customer service and support is provided to all external customers.

Experience

  • Supporting Office365, OneDrive, SharePoint
  • Microsoft SharePoint and Teams migrations
  • Manage a project to completion and on time.
  • Server migrations and installations - Physical/Virtual and Azure hosted servers.
  • In-depth fault-finding knowledge of Servers, Azure, Cloud migrations, Networks
  • Firewall/Network installations and fault finding (Sophos, Cisco)
  • Supplying hardware and software specification
  • Providing support to service desk
  • Active directory
  • Fault tolerant networks
  • Windows Desktop operating systems
  • Cloud Services - Microsoft 365, Backup solutions, Disaster recovery.
  • MS Exchange
  • MS SQL Server
  • Terminal Server

Essentials

  • MSP background.
  • Network experience.
  • Minimum of 5 years IT experience.
  • Project management skills.
  • Excellent fault-finding skills on complex systems.
  • Excellent understanding of Group Policy, DNS and DCHP fault finding
  • Dealing with WAN, remote connectivity, VIOP systems, VPNs and network security
  • Knowledge of Cyber Security best practices
  • Dealing with customers – customer service skills
  • Hardware build and Installation
  • Experience in providing IT support services to a broad customer base.

Next Steps

Please apply online.


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Please go to our website, go to resources and click Data Protection Policy. Or phone us directly for further details.

Sector: It And Network Support
Location: Kingston Upon Hull
Pay:£25,000 to £35,000 depending on experience. Profit share scheme. 25 days holidays + Bank Holidays. Annual
Type: Permanent


Apply for this role

Telephone 01947 660400
or email us your CV

Apply For This Role

Please phone 01947 660400 or email your CV.

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